Troubleshooting

Aqua Phase

Aqua Phase Troubleshooting

This section may help you isolate a problem and as a result, eliminate the need to contact technical support, allowing continued productivity.

Prior to attempting any suggested servicing procedures, unplug Aqua Phase from the power source.

Description of Problem

Will Not Start

Will Not Fill With Water

Low Pressure Indicator Light Always On

Will Not Stop Draining

Will Not Stop Filling

Water Spots Or Cloudy Film On Items Washed

Items Not Cleaned Properly

"Growling" Noises

Water Sprays While In "DRAIN" Mode

Using Too Much Solution

Hard Water Build-Up

Aqua Phase will not start.

Unit not plugged-in.

	Connect Aqua Phase to a standard 20-amp electrical service.
	Press the reset button located on the GFCI (ground fault circuit interrupter) in the Aqua Phase power cord.
	For added safety, it is recommended to use a ground fault receptacle at the plug in power source.

GFCI in the Aqua Phase power cord not reset.

Press the reset button located on the GFCI in the Aqua Phase power cord.

Rear door open.

Check that the rear door is properly closed.

Front door open.

Check that the front door is properly closed.

Power supply circuit breaker tripped.

	Have a qualified individual check that the circuit breaker of the electrical circuit to the machine is operating properly.
	The circuit breaker should be a 20-amp unit.

Defective front or rear door safety switch.

	Unplug the machine from the power supply.
	Call the factory for support.

Defective GFCI (ground fault circuit interrupter).

	Unplug the machine from the power supply.
	Call the factory for support.

Blown fuse in the control assembly.

	Unplug the machine from the power supply.
	Remove the control panel cover.
	Remove the four cap nuts located on the left and right of the control panel cover.
	Remove only the top two Allen head screws from the control panel face.
	Have an OHM meter available and check the fuses.
	See "Fuses" section for the fuse numbers to check.

Defective "START" switch.

	Unplug the machine from the power supply.
	Call the factory for support.

Power outage to building.

Report outage as appropriate.

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Aqua Phase will not fill with water.

No power to the machine.

	Connect Aqua Phase to a standard 20-amp electrical service.
	Press the reset button located on the GFCI in the Aqua Phase power cord.

Water supply is not turned on.

After you are certain the fill and the drain connections are secure, slowly turn on your water supply.

Kink in water supply hose.

Inspect water supply hose to ensure no sharp bends in hose.

Defective high-level water control probe.

	Unplug the machine from the power supply.
	Call the factory.

Fill valve solenoid is damaged or has debris stuck inside it.

	See "Valve Inspection Procedures" located in the Servicing Procedures Guide section.
	Remove the fill hose from the fill line connection at the machine. Check to ensure that the filter/washer is in place and intact.
	If problem remains, call the factory.

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Aqua Phase low pressure indicator light always on.

Rear filter not clean.

	Clean rear filter screen(s).
	Rear filter screen(s) is located inside the filter bowl located in the mechanical cabinet at the rear of the machine.

Reservoir filter screen not clean.

	Clean reservoir screen.
	Reservoir screen is located in the bottom of the water reservoir located inside the wash chamber.

Chemical valve injector hose or fittings cracked.

Replace - you may order replacement parts by calling your dealer or the factory.

Defective pressure sensor.

Replace - you may order replacement parts by calling your dealer or the factory.

Pump impeller clogged with debris.

See "Pump Impeller Inspection Procedures" located in the Servicing Procedures Guide section. It is recommended that you contact the factory.

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Aqua Phase will not stop draining/ draining takes too long.

Foam in water reservoir area - caused by something on the item washed or the use of a foaming detergent or rinse-aid. Foam may affect certain sensors that control the filling and draining of water.

	Press the "STOP" button and wait a few minutes until the foam dissipates.
	Press the "START" button and allow Aqua Phase to do a complete cycle.
	Repeat the preceding steps until Aqua Phase starts draining normally.

Rear filter not clean.

	Clean rear filter screen(s).
	Rear filter screen(s) is located inside the filter bowl located in the mechanical cabinet at the rear of the machine.

Reservoir filter screen not clean.

	Clean reservoir screen.
	Reservoir screen is located in the bottom of the water reservoir located inside the wash chamber.

Excess build-up of hard water deposits on low-level probe.

	Unplug the machine from the power supply.
	Locate the low-level probe in the water reservoir inside the wash chamber. Depending on your model, the low-level probe may be inside a protective chamber in the reservoir.
	Run an emery board or fine grade of sandpaper over and around the end of the low-level probe.

Damaged or defective low-level probe.

	Unplug the machine from the power supply.
	Inspect the low-level probe for damage, such as a cracked fitting.
	Replace if damaged – you may order replacement parts by calling your dealer or the factory.

Level control sensor set too high.

Call the factory for support.

Defective level sensor module.

	Unplug the machine from the power supply.
	Call the factory for support.

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Aqua Phase will not stop filling/water coming out of the front door.

Immediately: Press the "STOP" button and shut off the water supply.

Front door gasket damaged or worn.

	Inspect front door gasket for wear or damage.
	Replace if necessary – you may order replacement parts by calling your dealer or the factory.

Fill valve has debris stuck in it.

	See "Valve Inspection Procedures" located in the Servicing Procedures Guide section.
	Remove the fill hose from the fill line connection at the machine.
	Check to ensure that the filter/washer is in place and intact.
	If problem remains, call the factory for support.

Excess build-up of hard water deposits on high-level probe.

	Unplug the machine from the power supply.
	Locate the high-level probe in the water reservoir inside the wash chamber. Depending on your model, the high-level probe may be inside a protective chamber in the reservoir.
	Run an emery board or fine grade of sandpaper over and around the end of the high-level probe.

Damaged or defective high-level probe.

	Unplug the machine from the power supply.
	Inspect the high-level probe for damage, such as a cracked fitting.
	Replace if damaged – you may order replacement parts by calling your dealer or the factory.

Level control sensor set too high.

Call the factory for support.

Defective level sensor module.

	Unplug the machine from the power supply.
	Call the factory for support.

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Items washed have water spots or cloudy film.

Water temperature below 130� F.

Check the temperature of the water reaching the machine.

	Drain the machine.
	Press the "START" button. Allow the machine to fill.
	As soon as Aqua Phase begins to pump, press the "STOP" button.
	Open the front door, place a thermometer in the water reservoir to check the water temperature. Water temperature should be at or close to 130� F. Note: It is very common for hot water heater temperature dial indicators to be inaccurate.

Rinse-aid solution container is empty.

	Check the level of rinse-aid solution, refill if necessary.
	The chemical solutions are located inside the mechanical cabinet at the rear of the machine.

Rinse chemical injector hose or fittings cracked or loose.

	Inspect chemical hoses for cracks and inspect chemical hose fittings for cracks or if loose.
	Replace if damaged – you may order replacement parts by calling your dealer or the factory.

Dilution of rinse-aid solution required.

	Dilute the rinse-aid by 10% with water and see if water spotting persists.
	Continue to dilute the rinse-aid up to 50% with water in order to correct this problem.

Notes: The rinse-aid injection rate is preset at the factory for the worst possible water condition expected to be found. If spotting or clouding is present only on the first item washed, it is possible that you will need to run a "warm-up cycle" with Aqua Phase. Run a "three-minute" wash cycle with the wash chamber empty to allow the chamber to be warmed-up prior to commencing normal washing operations. If problem persists, call the factory for support.

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Items not cleaned properly.

Detergent solution container is empty.

	Check the level of detergent, refill if necessary.
	The chemical solutions are located inside the mechanical cabinet at the rear of the machine.

Rear filter not clean.

	Clean rear filter screen(s).
	Rear filter screen(s) is located inside the filter bowl located in the mechanical cabinet at the rear of the machine.

Reservoir filter screen not clean.

	Clean reservoir screen.
	Reservoir screen is located in the bottom of the water reservoir located inside the wash chamber.

Rinse chemical injector hose or fittings cracked or loose.

	Inspect chemical hoses for cracks and inspect chemical hose fittings for cracks or if loose.
	Replace if damaged – you may order replacement parts by calling your dealer or the factory.

Spray nozzles clogged.

	Visually inspect spray nozzles for debris.
	For spray nozzles that are clogged, note the position of the spray nozzle’s relative spray angle.
	Remove, clean, and replace the nozzles in their original locations at their original spray angles.

Longer wash cycle required.

	Set the wash cycle time to "7 minutes" or to the longest time cycle available.
	Press the "START" button, and allow *Aqua Phase* to run a complete cycle.

Water temperature too low.

Check the temperature of the water reaching the machine.

	Drain the machine.
	Press the "START" button. Allow the machine to fill.
	As soon as *Aqua Phase* begins to pump, press the "STOP" button.
	Open the front door, place a thermometer in the water reservoir to check the water temperature.
	The recommend water temperature is 130 – 140 � F.

Note: If the "Low Pressure" indicator light located on the control panel of the machine does not come on and the filters are extremely dirty, the low-pressure sensor may be defective. Call the factory for support.

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Aqua Phase makes "growling" noise and/or the volume of spray inside the chamber is low.

The "growling" noise is caused by air getting into the pump impeller. Growling noise is normally heard at the end of the drain cycle. If you hear it continually, you have one of the following problems.

Machine not in level operating position.

Ensure that the Aqua Phase unit is level.

Foam in water reservoir area – caused by something on the item washed or use of a foaming detergent or rinse-aid. Foam may affect certain sensors that control the filling and draining of water.

	Press the "STOP" button and wait a few minutes until the foam dissipates.
	Press the "START" button and allow *Aqua Phase* to do a complete cycle.
	Repeat the preceding steps until *Aqua Phase* starts draining normally.

Reservoir filter screen not clean.

	Clean reservoir screen.
	Reservoir screen is located in the bottom of the water reservoir located inside the wash chamber.

High-level probe covered with debris.

	Unplug the machine from the power supply.
	Locate the high-level probe in the water reservoir inside the wash chamber.
	Inspect for debris covering the probe, remove debris if present.

Chemical injector hose or fittings cracked or loose.

	Inspect chemical hoses for cracks and inspect chemical hose fittings for cracks or if loose.
	Replace if damaged – you may order replacement parts by calling your dealer or the factory.

Chemical pump hose cracked.

	Inspect hoses located inside the chemical pumps for cracks.
	Replace if damaged – you may order replacement parts by calling your dealer or the factory.

Drain valve has debris stuck in it.

	Unplug the machine from the power supply.
	See "Valve Inspection Procedures" located in the Servicing Procedures Guide section.

Pump impeller clogged with debris.

	See "Pump Impeller Inspection Procedures" located in the Servicing Procedures Guide section.
	It is recommended that you contact the factory before attempting to clear debris from the pump impeller.

Level control sensor set too high.

Call the factory for support.

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Water sprays inside chamber while machine is in "DRAIN" mode.

Main chamber solenoid is stuck open. This is due to the rear filter not being properly reinstalled after cleaning.

	Unplug the machine from the power supply.
	See "Valve Inspection Procedures" located on the Servicing Procedures Guide page.
	If problem remains, call the factory for support.

Aqua Phase Aqua Phase seems to be using too much detergent or rinse solution.

Chemical pump hose cracked.

	Inspect hoses located inside the chemical pumps for cracks.
	Replace if damaged – you may order replacement parts by calling your dealer or the factory.

Chemical pump roller assembly is worn, resulting in the chemical pump hose not being completely pinched.

	Inspect chemical pump hose roller and determine if chemical pump hose is being fully pinched.
	If not, replace both the chemical hose and the roller assembly.

Aqua Phase Aqua Phase has hard water build-up and scale on walls.

As with any cleaning operation using water, it is recommended that soft water be used.

Hard water contains a relatively high level of lime, calcium and iron. Hard water will affect cleaning performance the same as it does your home laundry. After an extended period of time, the inside stainless steel walls of Aqua Phase will accumulate a white deposit. If you are experiencing this condition, see the "De-Liming Instructions" section.

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AQ-4000