Aqua Phase

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Aqua Phase Troubleshooting

Click here for Aqua Phase Troubleshooting.pdf

This section may help you isolate a problem and as a result, eliminate the need to contact technical support allowing continued productivity.
Prior to attempting any suggested servicing procedures, unplug Aqua Phase from the power source.

Description of Problem

Will Not Start
Will Not Fill With Water
Low Pressure Indicator Light Always On
Will Not Stop Draining
Will Not Stop Filling
Water Spots Or Cloudy Film On Items Washed
Items Not Cleaned Properly
"Growling" Noises
Water Sprays While In "DRAIN" Mode
Using Too Much Solution
Hard Water Build-Up

 

bulletAqua Phase will not start.
bulletUnit not plugged-in.
bulletConnect Aqua Phase to a standard 20-amp electrical service.
bulletPress the reset button located on the GFCI (ground fault circuit interrupter) in the Aqua Phase power cord.
bulletFor added safety, it is recommended to use a ground fault receptacle at the plug in power source.
bulletGFCI in the Aqua Phase power cord not reset.
bulletPress the reset button located on the GFCI in the Aqua Phase power cord.
bulletRear door open.
bulletCheck that the rear door is properly closed.
bulletFront door open.
bulletCheck that the front door is properly closed.
bulletPower supply circuit breaker tripped.
bulletHave a qualified individual check that the circuit breaker of the electrical circuit to the machine is operating properly.
bulletThe circuit breaker should be a 20-amp unit.
bulletDefective front or rear door safety switch.
bulletUnplug the machine from the power supply.
bulletCall the factory for support.
bulletDefective GFCI (ground fault circuit interrupter).
bulletUnplug the machine from the power supply.
bulletCall the factory for support.
bulletBlown fuse in the control assembly.
bulletUnplug the machine from the power supply.
bulletRemove the control panel cover.
bulletRemove the four cap nuts located on the left and right of the control panel cover.
bulletRemove only the top two Allen head screws from the control panel face.
bulletHave an OHM meter available and check the fuses.
bulletSee "Fuses" section for the fuse numbers to check.
bulletDefective "START" switch.
bulletUnplug the machine from the power supply.
bulletCall the factory for support.
bulletPower outage to building.
bulletReport outage as appropriate.

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bulletAqua Phase will not fill with water.
bulletNo power to the machine.
bulletConnect Aqua Phase to a standard 20-amp electrical service.
bulletPress the reset button located on the GFCI in the Aqua Phase power cord.
bulletWater supply is not turned on.
bulletAfter you are certain the fill and the drain connections are secure, slowly turn on your water supply.
bulletKink in water supply hose.
bulletInspect water supply hose to ensure no sharp bends in hose.
bulletDefective high-level water control probe.
bulletUnplug the machine from the power supply.
bulletCall the factory.
bulletFill valve solenoid is damaged or has debris stuck inside it.
bulletSee "Valve Inspection Procedures" located in the Servicing Procedures Guide section.
bulletRemove the fill hose from the fill line connection at the machine. Check to ensure that the filter/washer is in place and intact.
bulletIf problem remains, call the factory.

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bulletAqua Phase low pressure indicator light always on.
bulletRear filter not clean.
bulletClean rear filter screen(s).
bulletRear filter screen(s) is located inside the filter bowl located in the mechanical cabinet at the rear of the machine.
bulletReservoir filter screen not clean.
bulletClean reservoir screen.
bulletReservoir screen is located in the bottom of the water reservoir located inside the wash chamber.
bulletChemical valve injector hose or fittings cracked.
bulletReplace - you may order replacement parts by calling your dealer or the factory.
bulletDefective pressure sensor.
bulletReplace - you may order replacement parts by calling your dealer or the factory.
bulletPump impeller clogged with debris.
bulletSee "Pump Impeller Inspection Procedures" located in the Servicing Procedures Guide section. It is recommended that you contact the factory.

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bulletAqua Phase will not stop draining/ draining takes too long.
bulletFoam in water reservoir area - caused by something on the item washed or the use of a foaming detergent or rinse-aid.  Foam may affect certain sensors that control the filling and draining of water.
bulletPress the "STOP" button and wait a few minutes until the foam dissipates.
bulletPress the "START" button and allow Aqua Phase to do a complete cycle.
bulletRepeat the preceding steps until Aqua Phase starts draining normally.
bulletRear filter not clean.
bulletClean rear filter screen(s).
bulletRear filter screen(s) is located inside the filter bowl located in the mechanical cabinet at the rear of the machine.
bulletReservoir filter screen not clean.
bulletClean reservoir screen.
bulletReservoir screen is located in the bottom of the water reservoir located inside the wash chamber.
bulletExcess build-up of hard water deposits on low-level probe.
bulletUnplug the machine from the power supply.
bulletLocate the low-level probe in the water reservoir inside the wash chamber. Depending on your model, the low-level probe may be inside a protective chamber in the reservoir.
bulletRun an emery board or fine grade of sandpaper over and around the end of the low-level probe.
bulletDamaged or defective low-level probe.
bulletUnplug the machine from the power supply.
bulletInspect the low-level probe for damage, such as a cracked fitting.
bulletReplace if damaged – you may order replacement parts by calling your dealer or the factory.
bulletLevel control sensor set too high.
bulletCall the factory for support.
bulletDefective level sensor module.
bulletUnplug the machine from the power supply.
bulletCall the factory for support.

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bulletAqua Phase will not stop filling/water coming out of the front door.

Immediately: Press the "STOP" button and shut off the water supply.

bulletFront door gasket damaged or worn.
bulletInspect front door gasket for wear or damage.
bulletReplace if necessary – you may order replacement parts by calling your dealer or the factory.
bulletFill valve has debris stuck in it.
bulletSee "Valve Inspection Procedures" located in the Servicing Procedures Guide section.
bulletRemove the fill hose from the fill line connection at the machine.
bulletCheck to ensure that the filter/washer is in place and intact.
bulletIf problem remains, call the factory for support.
bulletExcess build-up of hard water deposits on high-level probe.
bulletUnplug the machine from the power supply.
bulletLocate the high-level probe in the water reservoir inside the wash chamber. Depending on your model, the high-level probe may be inside a protective chamber in the reservoir.
bulletRun an emery board or fine grade of sandpaper over and around the end of the high-level probe.
bulletDamaged or defective high-level probe.
bulletUnplug the machine from the power supply.
bulletInspect the high-level probe for damage, such as a cracked fitting.
bulletReplace if damaged – you may order replacement parts by calling your dealer or the factory.
bulletLevel control sensor set too high.
bulletCall the factory for support.
bulletDefective level sensor module.
bulletUnplug the machine from the power supply.
bulletCall the factory for support.

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bulletItems washed have water spots or cloudy film.
bulletWater temperature below 130 F.
bulletCheck the temperature of the water reaching the machine.
bulletDrain the machine.
bulletPress the "START" button. Allow the machine to fill.
bulletAs soon as Aqua Phase begins to pump, press the "STOP" button.
bulletOpen the front door, place a thermometer in the water reservoir to check the water temperature. Water temperature should be at or close to 130 F.  Note: It is very common for hot water heater temperature dial indicators to be inaccurate.
bulletRinse-aid solution container is empty.
bulletCheck the level of rinse-aid solution, refill if necessary.
bulletThe chemical solutions are located inside the mechanical cabinet at the rear of the machine.
bulletRinse chemical injector hose or fittings cracked or loose.
bulletInspect chemical hoses for cracks and inspect chemical hose fittings for cracks or if loose.
bulletReplace if damaged – you may order replacement parts by calling your dealer or the factory.
bulletDilution of rinse-aid solution required.
bulletDilute the rinse-aid by 10% with water and see if water spotting persists.
bulletContinue to dilute the rinse-aid up to 50% with water in order to correct this problem.

Notes:  The rinse-aid injection rate is preset at the factory for the worst possible water condition expected to be found.  If spotting or clouding is present only on the first item washed, it is possible that you will need to run a "warm-up cycle" with Aqua Phase. Run a "three-minute" wash cycle with the wash chamber empty to allow the chamber to be warmed-up prior to commencing normal washing operations.  If problem persists, call the factory for support.

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bulletItems not cleaned properly.
bulletDetergent solution container is empty.
bulletCheck the level of detergent, refill if necessary.
bulletThe chemical solutions are located inside the mechanical cabinet at the rear of the machine.
bulletRear filter not clean.
bulletClean rear filter screen(s).
bulletRear filter screen(s) is located inside the filter bowl located in the mechanical cabinet at the rear of the machine.
bulletReservoir filter screen not clean.
bulletClean reservoir screen.
bulletReservoir screen is located in the bottom of the water reservoir located inside the wash chamber.
bulletRinse chemical injector hose or fittings cracked or loose.
bulletInspect chemical hoses for cracks and inspect chemical hose fittings for cracks or if loose.
bulletReplace if damaged – you may order replacement parts by calling your dealer or the factory.
bulletSpray nozzles clogged.
bulletVisually inspect spray nozzles for debris.
bulletFor spray nozzles that are clogged, note the position of the spray nozzle’s relative spray angle.
bulletRemove, clean, and replace the nozzles in their original locations at their original spray angles.
bulletLonger wash cycle required.
bulletSet the wash cycle time to "7 minutes" or to the longest time cycle available.
bulletPress the "START" button, and allow Aqua Phase to run a complete cycle.
bulletWater temperature too low.
bulletCheck the temperature of the water reaching the machine.
bulletDrain the machine.
bulletPress the "START" button. Allow the machine to fill.
bulletAs soon as Aqua Phase begins to pump, press the "STOP" button.
bulletOpen the front door, place a thermometer in the water reservoir to check the water temperature.
bulletThe recommend water temperature is 130 – 140 F.

Note:  If the "Low Pressure" indicator light located on the control panel of the machine does not come on and the filters are extremely dirty, the low-pressure sensor may be defective. Call the factory for support.

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bulletAqua Phase makes "growling" noise and/or the volume of spray inside the chamber is low.

The "growling" noise is caused by air getting into the pump impeller. Growling noise is normally heard at the end of the drain cycle. If you hear it continually, you have one of the following problems.

bulletMachine not in level operating position.
bulletEnsure that the Aqua Phase unit is level.
bulletFoam in water reservoir area – caused by something on the item washed or use of a foaming detergent or rinse-aid. Foam may affect certain sensors that control the filling and draining of water.
bulletPress the "STOP" button and wait a few minutes until the foam dissipates.
bulletPress the "START" button and allow Aqua Phase to do a complete cycle.
bulletRepeat the preceding steps until Aqua Phase starts draining normally.
bulletReservoir filter screen not clean.
bulletClean reservoir screen.
bulletReservoir screen is located in the bottom of the water reservoir located inside the wash chamber.
bulletHigh-level probe covered with debris.
bulletUnplug the machine from the power supply.
bulletLocate the high-level probe in the water reservoir inside the wash chamber.
bulletInspect for debris covering the probe, remove debris if present.
bulletChemical injector hose or fittings cracked or loose.
bulletInspect chemical hoses for cracks and inspect chemical hose fittings for cracks or if loose.
bulletReplace if damaged – you may order replacement parts by calling your dealer or the factory.
bulletChemical pump hose cracked.
bulletInspect hoses located inside the chemical pumps for cracks.
bulletReplace if damaged – you may order replacement parts by calling your dealer or the factory.
bulletDrain valve has debris stuck in it.
bulletUnplug the machine from the power supply.
bulletSee "Valve Inspection Procedures" located in the Servicing Procedures Guide section.
bulletPump impeller clogged with debris.
bulletSee "Pump Impeller Inspection Procedures" located in the Servicing Procedures Guide section.
bulletIt is recommended that you contact the factory before attempting to clear debris from the pump impeller.
bulletLevel control sensor set too high.
bulletCall the factory for support.

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bulletWater sprays inside chamber while machine is in "DRAIN" mode.
bulletMain chamber solenoid is stuck open. This is due to the rear filter not being properly reinstalled after cleaning.
bulletUnplug the machine from the power supply.
bulletSee "Valve Inspection Procedures" located on the Servicing Procedures Guide page.
bulletIf problem remains, call the factory for support.

 

bulletAqua Phase Aqua Phase seems to be using too much detergent or rinse solution.
bulletChemical pump hose cracked.
bulletInspect hoses located inside the chemical pumps for cracks.
bulletReplace if damaged – you may order replacement parts by calling your dealer or the factory.
bulletChemical pump roller assembly is worn, resulting in the chemical pump hose not being completely pinched.
bulletInspect chemical pump hose roller and determine if chemical pump hose is being fully pinched.
bulletIf not, replace both the chemical hose and the roller assembly.

 

bulletAqua Phase Aqua Phase has hard water build-up and scale on walls.

As with any cleaning operation using water, it is recommended that soft water be used.

Hard water contains a relatively high level of lime, calcium and iron. Hard water will affect cleaning performance the same as it does your home laundry. After an extended period of time, the inside stainless steel walls of Aqua Phase will accumulate a white deposit. If you are experiencing this condition, see the "De-Liming Instructions" section.

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